When automatic receipt reading is unavailable
Handle unreadable images, unavailable AI analysis and monthly receipt-credit limits without losing the manual-entry option.
Start with the receipt image
- Check that the receipt is complete, in focus and well lit, with the date and total visible.
- If the application reports an unsupported image format, use a supported JPG or PNG image, or enter the receipt manually.
- Keep the original supporting evidence and verify the values even when a clearer image can be analyzed.
Understand an allowance or availability message
Automatic reading depends on the workspace's plan, remaining monthly AI allowance and configured service availability.
If the monthly allowance has been reached, repeated uploads will not remove that limit. Ask an administrator to review AI receipt usage.
If automatic reading is unavailable, manual expense entry remains available. Do not assume this means that all expense submission is unavailable.
Continue with manual entry
- Open the manual-entry option and complete the required expense details.
- Select the correct currency and payment method, and attach the receipt where required by your organization's policy.
- Review the total and business purpose before submitting to the normal approval route.
Ask for help with useful context
Provide the error message, approximate time and whether the issue affects one image or multiple images. Administrators can check workspace configuration and usage.
Share receipt evidence only through your approved support process. Never include passwords, authentication codes or payment-card details in a public support message.